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Contact Us

We're always happy to hear from you, whatever the reason. There are many ways to get in touch with us, and you can find details of them all in this section of the web site.

Contacting us in person

You can speak to a member of staff on the Help Centre (Floor 4 of the library at any time we are staffed.) Check our opening hours here

Contacting us by telephone

Useful phone numbers for getting in touch with us include:

  • General Library enquiries: 01484-473888
  • IT Support: 01484-473737 (24 hours a day)

Contacting us via e-mail

You can use the following e-mail address to get in touch with us:

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Let us know what you think about our service

In Computing and Library Services we are committed to providing you with excellent service, and we invite your feedback to help us to improve what we do. 

We recognise, however, that sometimes we may not always provide the high level of service that we promise.

If you would like to take up any matter you think is unsatisfactory about the service you have received from us, please refer to our simple-to-use CLS Complaints Procedure (which is also available as a Flowchart).

We promise that we will deal with your complaint as quickly as possible, in confidence, keep you updated, and look at the pattern of complaints to identify areas where we need to improve.

Last updated Wednesday 4 January 2017
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