Who we are
We are a team of friendly Customer Support Assistants supported by a pool of Student Associates. All our Student Associates are current students at the University and work for us around their academic commitments. We’re really proud that we have a great mix of students from across all areas of the University.
We are part of the wider Customer Services team within Computing and Library Services.
Picture from left to right: Mark Westmacott, Amanda Cole, Phillip Scaife, Kathryn Hobson, Nicky Gould, Charlotte Bartley
How we support staff
If you are hosting a meeting, conference or event, we can help! We offer a service called iGuide. With iGuide you can ask your delegates to check-in at the iPoint when they arrive on campus and our friendly staff will escort them to the correct location. More information about the service and how you can use it is available here
If you are running events on campus it’s great if you are able to let us know about them in advance via our email firstname.lastname@example.org We find that even if we aren’t officially supporting an event we often get enquiries relating to them. The more information you arm us with the better service your visitors will receive from us.
If you feel there are additional ways that we could support you or your students, please don’t hesitate to contact Kathryn Hobson, Customer Support Manager (details below).
How we support students
Ultimately we’re here to help support students and enhance their experience whilst at the University.
Find out more about the specific services we offer our students.
We pride ourselves on the high-level of service that we provide to all our customers and aspire to ensure that they are totally satisfied with our service.
How to contact us
Visit us: - At the entrance to Student Central (Mondays to Fridays 8am – 6pm, reducing to 9am – 5pm over summer and Christmas)
Telephone us: - 01484 471001 (Mondays to Fridays 9am – 5pm)
Email us: - email@example.com
Our Customer Support Manager, Kathryn Hobson, can be contacted at firstname.lastname@example.org or on extension 1276.